Crosstrek Cancellation Policy
Cancellation until 30 to 15 days before the trek start date: Full monetary refund on your payment method after deducting 4% transaction charges.
15 days to 24 hours before the trek start date: 50% monetary refund on your payment method.
No refund less than 24 hours before the trek start date.
No refund for cancellations at Basecamp
An appropriate fine, based on the extent of damage, will be charged.
The extent of damage will be decided by the store in charge.
Fines or lost charges are to be paid in the Basecamp; they won’t be deducted from your deposit.
Deposit money will be used if online payment is not possible.
An appropriate fine equivalent to the value of the gear will be charged.
If the deposit amount is insufficient, you will be required to pay the remaining cost.
No refund for trekkers who return from the middle of the trek due to ill health, disciplinary reasons, or personal reasons.
If a trek is called off by Indiahikes before it starts, a 96% monetary refund will be provided on your payment method.
Rescheduling or postponing of gears 7 days before the trek start date:
90% monetary refund.
Rescheduling or postponing of gears less than 7 days before the trek start date:
50% monetary refund.
No size changes are allowed at Basecamp and no refund for such cancellations.
No offline rentals are available at Base camps unless in emergencies.
Gears/rental amounts cannot be changed or used for other gears at Basecamp.
Rental FAQs
Rentals open on the 3rd of every month for the following month. Example-On 3rd January, we open rentals for the entire duration of February.
The shoe/jacket size would not be changed at the base camp. Make sure you are booking the right size. No refund will be given in case of a size mismatch
Your rental gear will be given to you at the base camp on the day you arrive.
In case you have rented a trekking backpack, there will be a cloakroom facility to keep your extra luggage and just carry what is needed for the trek.
Yes. You will have to pay a deposit amount at the base camp. This amount is to be paid to our store manager.
The deposit amount has to be paid for each item you are renting. The price differs from product to product. Here is a list of the deposit amounts for each item.
The deposit amount has to be paid in cash. So make sure you carry the right amount. Getting change at such remote locations gets difficult.
| Rental Cost Range(Rs) | Deposit(Rs) |
| Upto 500 | 1000 |
| 500-1000 | 2000 |
| 1000-2000 | 3000 |
| Above 2000 | 4000 |
All our rental shoes are already broken in. There are very few chances of having a shoe bite.
In case we have bought a fresh lot of shoes, you might be the lucky one to get a new pair. However, the quality of the shoes is perfect. They are designed to avoid shoe bites.
You do not worry about getting a shoe bite.
To change the size of the ordered gear, you will have to cancel your order and re-book it. You will get a 96% refund of the amount you have paid.
Yes, you can cancel a single item from a bulk order. For example, if you have ordered shoes, a jacket, a pole, and a poncho, and you want to cancel the poncho alone, you can do it from your dashboard.
